Frequently Asked Questions
- What does AMI stand
AMI stands for Applied Market Information Ltd.
are Applied Market Information Ltd.?
Applied Market Information Ltd. is Europe's leading specialist
consulting and market research company for the global plastics
industry. We undertake individual and multi-client studies, hold
conferences, publish directories, databases and digital
magazines all for the plastics industry. We also publish technical
books for the plastics industry under our Plastics Information
Direct imprint, and sell related books from other publishers
through the Plastics Information Direct bookshop.
What are the Terms and Conditions applying to the use
of this site?
See our Terms & Conditions and our Legal & Privacy Notice
- Do I
need to register on the AMI web site?
If you intend to purchase from the site then you must register first before
you complete your purchases. Otherwise registration is
Why should I register if I do not intend to purchase a
product on this visit?
If you register with the AMI web site then on the lower part of
the registration form are sections where you can tell AMI about
your company activities and interests.
Once AMI is aware of your interests then we can make sure that we
only send you relevant information according to your expressed
wishes. Furthermore registered users will receive early notice of
new products and money off promotions. You can tell AMI at any time
if you no longer wish to receive communications. AMI will never
share your details with any other company for marketing
- What about
Visit our web site regularly and check our publishing blog to see
details of forthcoming books. In addition if you register with us
we will e-mail you details of new titles on a regular basis and
from time to time we will make you special offers with big savings
on titles you want.
- Is the AMI site
The AMI site is very secure. Secure payment is provided via a
secure server via Worldpay. See www.worldpay.com
- What is AMI's
AMI promises not to give or sell your customer details to any
other party without your permission. Only AMI Group personnel will
details on your computer so that we recognise you when you visit
our site, we will never use those cookies in any underhand way and
will never gather information from your computer.
- What if I
decide to cancel my order?
How to cancel my order: For normal stock items you can
cancel your order up to 30 days after you make it provided that the
technical books, guides or CDs are unused. If you want to cancel an
order you must send an e-mail message to email@example.com
stating your AMI order number and the reason for cancellation.
Confirmation of your cancelled order will be made by AMI and the
cancellation becomes effective when you receive that
Before we have dispatched: If you cancel your order
before we dispatch any technical books, guides, reports or CDs, and
you paid by credit card, your credit card will be refunded in full.
Normally we would despatch the goods to you within 24 hours of your
order. If you paid by cheque or electronic transfer, then your
funds will be returned to you as soon as possible. Note though,
that due to European banking regulations you may incur some bank
charges when your funds are returned.
After we have dispatched: If you decide to cancel your
order after we have dispatched the technical books, guides or CDs
then you must return those products in perfect saleable condition
to us within 30 days of your cancellation and we will refund the
cost of the products in full to your credit card or return your
electronic payment or cheque. However we cannot refund the cost of
the postage and courier charges incurred in sending the products to
you and you will bear the cost of returning the product to us at
our Bristol, UK premises. AMI database products are supplied on CD
or as a download, require the user to contact AMI for an activation
code before the database is opened on a computer. Once the database
has been activated, it is not returnable.
AMI's Top 50 players in key markets & Statistical
reports: These products are none returnable once
shipped/downloaded unless faulty. This is because these are
strategic documents which include research which identifies the top
50 players in certain markets. Once the goods are
shipped/downloaded we consider that you are in receipt of that
intelligence and no refund can be offered.
PDF: Any report supplied in pdf form is not refundable
once it has been downloaded.
Follow this link to the AMI Conferences FAQs.
if the goods are faulty on arrival?
If the goods are faulty, defective or damaged then we will replace
the goods at no charge to yourself. In the case of such damaged
goods we will require them to be returned to us, at our cost, so
that we can take the matter up with the courier or the
- What if
the goods I order are delayed?
If you order products from us on this web site and shipping is
delayed, we will inform you of the delay by e-mail. At intervals of
approximately 15 days you will be given the opportunity to either
continue with your order or to cancel it. When placing an order on
our Plastics Information Direct website, the following dispatch
times can be expected.
In Stock titles: Dispatched within 24 hours of order
Ordered on Demand titles: the book is out of stock and
will be ordered in from a supplier within 24 hours of your order
being placed*. Please note the book can usually be sourced within
5-10 working days and will be dispatched from our Bristol office as
soon as we receive the book.
Special Order titles: Titles which may be printed on
demand or have an extended lead time.
*Please note AMI offices are open Monday to Friday 9.00 -
17.00. If you place your order over a weekend or on a UK public
holiday the earliest your order will be dispatched will be the
following Monday or the next working day.
How will I know if my web order has been
You will receive an e-mail from our site confirming your order and
you will receive a further e-mail from us when the goods have been
shipped by us and a further email from Worldpay confirming the
credit card transaction.
- Can I
contact AMI by phone or fax?
We can be contacted by phone and fax, our full contact details are
Applied Market Information Ltd.
45-47 Stokes Croft
Tel + 44 (0)1179 249442
Fax + 44 (0) 1179 892128
Why will AMI deliver goods by post to some countries
but not others?
AMI has designated a series of countries where experience has
shown it can rely upon the national post office to make successful
deliveries within a reasonable time-scale. Outside of these
countries we only ship goods by courier. The list of countries
where we deliver goods by post are:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic,
Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania,
Slovakia, Slovenia, Sweden, Switzerland, Spain and the United
Why do I have to submit a VAT number when I order
All goods are normally dispatched from our UK addresses. If your
delivery address for goods is based within the countries of the
European Union then we require your VAT number to comply with the
requirements of the VAT authorities. Inter country exports between
member countries within the European Union are carried out at a
zero VAT rate provided that the recipient of the goods provides the
supplier with a valid VAT number for the country where the goods
are to be delivered. If the goods are to be delivered to the United
Kingdom or outside the European Union then a VAT number is not
- Do I have to order
No, although many customers do so for convenience and speed. For
most products you will also be able to order by phone, fax or
e-mail (subject to certain conditions). See How to order for
more details of how to order offline.
If there is a problem with my order, who should I speak
Contact customer services at AMI. You can email either Regine
or Kathy Willott (firstname.lastname@example.org) or use the
contact details in Can I contact AMI by
phone or fax? to phone or fax us. We refuse to use a call
attendant system so rest assured that you will speak to one of our
customer service experts. The AMI Group has tremendous language
capability so if you let us know we can attend to your problem in
any one of the following languages: English, French, German,
Spanish, or Italian.
What are the charges for shipping products?
The following shipping charges apply:
A delivery charge of £3.00 per book or £1.50 per CD is added to
orders sent by post within the UK.
For delivery by post within Europe a charge of £8/€10 per book is
charged and £3/€5 per CD.
A calculated courier charge (based on weight) will be added to
countries outside Europe or to which AMI is unable to post items or
where clients elect for delivery by courier.
At the time you make your order you will be clearly shown the
calculated post or courier charges and by confirming your purchase
you will be deemed to have unconditionally accepted these
Please note: No refund in full or part shall be offered as a
result of a late delivery by the carrier.
- How and when
will my order arrive?
Books for delivery within the UK and Europe are normally sent by
standard mail, (unless a courier delivery is requested by you).
Books for delivery outside of Europe and the rest of the world will
normally be sent via courier.
Books for delivery within Europe which are held in stock are
normally dispatched within 24 hours of receipt of order and are
usually delivered between 7-10 working days (subject to
Where books are delivered via courier, we aim to deliver 4-5
working days after we receive your order (subject to availability).
We will advise you as soon as possible if there is likely to be a
delay with your order.
What currencies can I pay in on the web
You can pay for your purchase in US Dollars, Euros or £ Sterling.
All prices are shown in all three currencies and currency rates are
regularly adjusted to reflect exchange movements.
- I want to
pay with American Express
We do not accept AMEX payments over the internet. However we do
accept AMEX payments for orders by phone, e-mail or post. Contact
our customer service department for further details. In addition
because of the much higher costs involved in accepting payments by
AMEX we reserve the right to make an additional 2% charge.
How do I find the Technical Book, CD or Guide I am
There are many ways to find the information you seek.
Use our search facility to look for key phrases such as extrusion
or blow moulding etc. If you want to look at all the products on
particular subjects choose one of our groups such as injection
moulding or packaging from the subjects listed in the vertical blue
toolbar or a further set of interest items located in the
horizontal blue toolbar. If you go to the home page for AMI
Publishing, you can choose from a list of publishing categories
covering all our products. You can also download as a pdf file
either our entire AMI Publishing catalogue or a leaflet on each
product. For a complete list of all our multi-client products go to
our home page for AMI Consulting and for a complete list of our
forthcoming conferences go to the home page for AMI
The Plastics Information Direct online bookshop is organised into
departments - see the home page for a full listing and to browse.
We also offer an efficient search function to enable you to
identify books by title, subject matter, author or publisher.
Finally, if you are not sure whether we have a book which meets
your needs, please email your query to email@example.com.
Is there any difference between an AMI Directory in
book format and those in a database format?
Yes, there is a difference. These products are sold as a hard copy
book or as a database, see Directories & databases for a full
Must I have my own version of Access to run AMI Guides
You must have Access 2000 or later version installed on your PC.
If you do not have this, AMI can provide a runtime version of
Access 2000 which you can install free of charge.
Can I install AMI's CD on more than one
AMI CD prices shown on this site are for a single user license,
which permits the purchaser to install the electronic database,
contained on the CD on to one PC and an associated laptop for use
when travelling. Licences are available for multiple installations
and for incorporation into company intranets, please contact AMI's
Publishing division for prices and availability. AMI's CDs
incorporate a security system which prevents them being used
illegally (see question below).
When I have bought an AMI CD, do I need to register
Yes. To install the CD you will need an activation code, which you
obtain by calling AMI's Publishing Division. If you are intending
to install the CD on both your computer and your laptop, then you
will need two activation codes. Once you have bought a CD you can
buy additional activation codes at very competitive prices. If for
some reason at a later point you need to re-install the CD on
another computer, then you will need to apply for a fresh
activation code. AMI retains records of issued activation codes and
reserves the right to decline further requests for activation codes
once products have already been activated.
What if I experience problems in installing or using
Don't worry. Each AMI CD comes with complete installation
instructions and AMI's installation assistant program will guide
you through the installation. In addition you contact our CD
support team for help and assistance at firstname.lastname@example.org.
Does AMI supply electronic and download
Some of AMI Publishing's reports are available in pdf download. To
order reports in this form, please confirm your order to
email@example.com with all your company address and payment
details and you will receive the download instructions from
firstname.lastname@example.org. Make sure that this address is white
listed in your system. Please note that before downloading the
report you will be asked to agree to our copyright policy.
I have ordered a downloadable report from AMI
Publishing but I have not received the download instructions, what
should I do?
The download instructions come from an automatic email
email@example.com, please make sure that this address is
white listed in your system. If you cannot see this email, please
contact our publications department firstname.lastname@example.org and we
will retrieve the download instructions for you.
- How can I access
If you have ordered a downloadable report, you will receive an
email with a link to our website. Please click on this link and
enter the username and password. Store the email in a safe location
for future reference. You can then click on My Downloads and you
will see the reports you have purchased and you can then open them.
If you have queries, please contact our customer services team on
+44 (0) 117 924 9442 or email us at email@example.com.
AMI offer discounts for large orders?
AMI does offer further discounts for large orders for many
products. Contact AMI directly to discuss your requirements.
Discounts are also available for multiple or large orders of most
PID products although in a few cases our ability to offer discounts
may be limited by third party publishers' terms and conditions of
sale or by the certain countries national legislation. Contact PID
directly to discuss your requirements.
there any FAQs about AMI Conferences?
Yes, there is a separate set of FAQs for each conference. Follow
this link to the AMI conferences