Terms and Conditions
'Buyer' means the person who buys or agrees to buy books from the
'Seller' means Applied Market Information Ltd, AMI House, 45-47
Stokes Croft, Bristol BS1 3QP, England. AMI Publications and
Plastics Information Direct are the publication selling divisions
of Applied Market Information Ltd.
'Conditions' means the terms and conditions of sale set out in
this document, and any special terms&conditions agreed in
writing by the Seller.
2. Web Order Acknowledgment
Your web order will be acknowledged by e-mail on the understanding
that delivery is subject to availability. Occasionally we may be
unable to deliver if books/databases become unavailable/out of
print or circumstances arise beyond our control. But if there is a
problem, you will be advised as soon as possible. If this happens,
you will be given a refund of any payment made within 7 working
days. This will discharge any liability for failure to deliver the
book/databases in question.
Payment may be made by the methods indicated on our web site and
will be debited when we receive your order. You will be charged the
current price for books/databases from our web site at the date you
place your order.
*VAT is payable for database and download sales to UK customers
and Non VAT registered EEC customers only, at 20%.
4. Delivery Charges
A delivery charge of £3.00 per book or £1.50 per CD is added to
orders sent by post within the UK.
For delivery by post within Europe a charge of £8/€10 per book is
charged and £3/€5 per CD.
A calculated courier charge (based on weight) will be added to
countries outside Europe or to which AMI is unable to post items or
where clients elect for delivery by courier.
At the time you make your order you will be clearly shown the
calculated post or courier charges and by confirming your purchase
you will be deemed to have unconditionally accepted these
Please note:No refund in full or part shall be offered as a result
of a late delivery by the carrier.
Books for delivery within the UK and Europe are normally sent by
standard mail, (unless a courier delivery is requested by you).
Books for delivery outside of Europe and the Rest of the World will
normally be sent via courier.
Books for delivery within Europe which are held in stock are
normally dispatched within 24 hours of receipt of order and are
usually delivered between 7-10 working days (subject to
Where books are delivered via courier, we aim to deliver 4-5
working days after we receive your order (subject to availability).
We will advise you as soon as possible if there is likely to be a
delay with your order.
6. Books on Special Order
AMI Publications and PiD accept special orders for books that are
either outside our normal stock range or which have not yet been
published. Payment for special orders must be made at time of
ordering and is not normally refundable unless we are unable to
fulfil the order or the goods are faulty. If we are unable to
fulfil your order within 15 working days, we will advise you of the
situation and give you the opportunity to cancel your order (and
receive a refund on that item). This process will be repeated
approximately every 15 working days until your order is delivered
or you cancel it.
7. Mixed Orders
If you have placed an order for several publications, and one of
these items is on 'special order', items in stock will be sent to
you and the balance of your order (the item on special order) will
be sent to you under separate cover as soon as possible or may be
cancelled by you, after 15 working days have elapsed.
8. Cancellation of Orders
For normal stock items you can cancel your web order up to 30 days
after you make it. If you want to cancel an order you must send an
e-mail message to AMI Publicationsbooks@amiplastics.com stating
your AMI Publications order number and the reason for
Confirmation of your cancelled order will be made by AMI
Publications and the cancellation becomes effective when you
receive that confirmation. If you cancel your order before we
despatch any books your credit card will be refunded in full.
Normally we would despatch the books to you within 24 hours of your
If you decide to cancel your web order after we have despatched
the books then you must return those books in perfect saleable
condition to us within 30 days of your cancellation and we will
refund the cost of the books in full to your credit card. However
we cannot refund the cost of the postage and courier charges
incurred in sending the books to you and you will bear the cost of
returning the books to us at our Bristol, UK premises. We (the
Seller) shall not be liable for loss or damage whilst returned
goods are in transit back to our office address. Note that special
orders obtained on your behalf ( and shown as red in our stock
listings) are not returnable once they have been despatched unless
AMI database products require the user to contact AMI for
an activation code before the database is installed on a computer.
Once the database has been installed it is not returnable unless
faulty. AMI's Top 50 Products (Products whose title begins with
'Corporate Performance and ...') are not returnable once shipped
unless faulty. This is because these are strategic documents which
include research which identifies the top 50 players in certain
markets. Once the goods are shipped we consider that you are in
receipt of that intelligence and no refund can be offered. If the
goods are a special order that we cannot return to the publisher
then you will not be able to return the goods and no refund can be
9. Faulty Items/Returns
You may notify us in writing or by e-mail or by fax regarding a
faulty item, within 7 working days of receipt explaining the nature
of the fault. You must then return the item in its original
condition within 30 days.
Books may be returned to us for a replacement or refund if books
are found to be faulty i.e. overprinted pages, illegible text etc.
or if a physical CDs if found to have a manufacturing fault. For
this reason, if a replacement is sent, you will not incur a second
postage or courier charge. Any AMI product supplied as a download
is not returnable
Refunds and replacements can only be given on receipt of the
original item back at our UK office address of AMI Publications,
45-47 Stokes Croft, Bristol, BS1 3QP, United Kingdom
Certain countries will be subject to import duties and taxes,
which are levied once your order reaches your country. These
charges for customs clearance are payable by you (the Buyer), we
have no control over these charges, and can vary from country to
country. You should contact your local customs office for
All prices shown on our site are subject to change without notice.
Price conversions from one currency to another are clearly shown at
the time your order is placed.
Special offers will only be available within the specified dates
given on our web site and are subject to availability.
12. Legal Notice
The legal notice on this site contains further
important information about this site including details about
linking, copyright and disclaimers.